Shipping policy

SHIPPING POLICY

CONQR (“we” and “us”) is the operator of conqrshop.com (“Website”). By placing an order through this Website, you agree to the shipping terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. GENERAL

Subject to stock availability, we try to maintain accurate stock counts on our website. However, from time to time there may be a stock discrepancy and we may not be able to fulfil all items at the time of purchase. In such cases, we may fulfil the available products and contact you regarding restocking, replacement, or refund options.

2. SHIPPING COSTS

For most products, shipping may be free or included in the product price. In some cases, shipping costs may be calculated during checkout based on weight, dimensions, destination, order value, or serviceability.

Any shipping cost charged at checkout will be the final shipping cost payable by the customer for that order.

3. RETURNS

Please refer to our Refund Policy for return, replacement, exchange, and refund terms.

4. DELIVERY TERMS

4.1 Transit Time Domestically

In general, shipments are in transit for 2-7 days depending on location and courier serviceability. Minimum delivery time may be 1 day and maximum delivery time may be around 10 days in most cases.

4.2 Transit Time Internationally

We do not ship globally as a standard service yet. For international enquiries, please contact us before placing your order.

4.3 Dispatch Time

Orders are usually dispatched within 2-3 business days after payment confirmation. Custom, large-size, bulk, or made-to-order products may take longer depending on production requirements.

Our dispatch operations usually run Monday to Friday during standard business hours, excluding national holidays and operational closures. During holidays or high-order periods, dispatch may take longer.

4.4 Change of Delivery Address

For change of delivery address requests, please contact us as soon as possible at conqrshop.com@gmail.com. We may be able to change the delivery address before the order is dispatched. Once dispatched, address changes may not be possible.

4.5 Courier Services

We may ship using courier and logistics partners such as Blue Dart, Delhivery, DTDC, FedEx, DHL, Ecom Express, Amazon Shipping, India Post, or other available courier partners depending on location and serviceability.

4.6 Items Out of Stock

If an item is out of stock after order placement, we may contact you to offer a replacement, wait option, partial shipment, or refund.

4.7 Delivery Time Exceeded

If delivery time has exceeded the expected timeline, please contact us at conqrshop.com@gmail.com so we can investigate with the courier partner.

5. TRACKING NOTIFICATIONS

Upon dispatch, customers will receive tracking details through email, SMS, WhatsApp, or another communication channel. Customers can use the tracking link to follow the progress of the shipment based on courier updates.

6. PARCELS DAMAGED IN TRANSIT

If you find that the parcel is damaged in transit, please reject the parcel from the courier if possible and contact us immediately. If the parcel was delivered without your presence, please contact us within 24 hours with clear photos/videos of the package and product.

7. DUTIES & TAXES

Applicable taxes are included or charged as per Indian tax rules and invoice requirements. For any international shipment accepted on a special request, duties, taxes, customs charges, or import fees may be payable by the customer.

8. CANCELLATIONS

If you change your mind before receiving your order, we may accept cancellations before the order has been dispatched, produced, packed, or customized. If the order has already been dispatched, please refer to our Refund Policy.

9. INSURANCE / LOSS / DAMAGE

Parcels may be covered for loss or damage as per the courier partner’s policy and claim process.

9.1 Process for Parcel Damaged in Transit

We will process a replacement, refund, or suitable resolution after review and, where required, after the courier partner completes their investigation.

9.2 Process for Parcel Lost in Transit

If a parcel is confirmed as lost by the courier partner after investigation, we will process a replacement, refund, or suitable resolution.

CONTACT

For shipping-related support, email us at:

conqrshop.com@gmail.com